A hormone-free, drug-free scalp serum your stylists can recommend within Singapore HSA / SCAP / ASAS cosmetic rules — backed by mandatory compliance training and a written partner pledge.一款无激素、无药物的头皮精华——发型师可在新加坡 HSA / SCAP / ASAS 化妆品法规框架内推荐，配合强制合规培训与书面伙伴承诺书。
MY SAO is notified as a cosmetic product in Singapore. It is not a medicinal product. It does not diagnose, treat, cure, or prevent any disease. Salon partners agree, in writing, to present MY SAO only as a cosmetic add-on to their styling, scalp-care or pre-styling service. MY SAO 在新加坡按化妆品备案，不属于药品，不用于任何疾病的诊断、治疗、治愈或预防。合作沙龙书面承诺：仅以化妆品级附加服务的方式向客户呈现 MY SAO，不脱离造型/头皮护理/造型前流程的语境。
If a client describes a medical concern (e.g. clinically-diagnosed scalp condition, suspected pathological hair loss, post-treatment recovery), salon partners are required by this programme to refer the client to a licensed medical professional rather than respond at the chair. See "Medical-referral clause" below. 若客户提出医学诉求（如已确诊头皮疾病、疑似病理性脱发、术后康复等），本计划要求沙龙伙伴引荐就医，不得在椅前回应。详见下方「医疗诉求转介条款」。
No medicinal claim is made or permitted. Clear language guardrails are provided. The Research Hub takes science questions off your floor.不作、亦不允许任何医疗主张。配有清晰话术边界。客户问起科学时可统一引导至研究中枢。
Slots into wash-and-blow, scalp pampering, or pre-styling without extending chair time.嵌入洗剪吹、头皮舒缓或造型前流程，不延长占椅时间。
Clients who try the texture in-chair often buy the at-home pack. Wholesale terms, retail price floor, and margins are agreed in the partner deck.体验过质地的客户常会购入家用装。批发条款、零售价底线与利润分配在合作说明书中约定。
90-minute certified session: application protocol, the official talking-points pack, and how to redirect medical questions. Required before the first bottle ships.90 分钟认证培训：操作流程、官方话术包、如何引导医学问题。首批发货前必修。
Quiet-luxury POS materials, table cards, and a stylist QR card linking to FAQ. Every in-store display item must be supplied by — or pre-approved by — MY SAO.静奢风物料、桌卡、QR 引导卡。所有店内展示物料必须由 MY SAO 提供或事先审核同意。
No exclusivity required. Transparent MOQ. Returns accepted on damaged or near-expiry stock. Quarterly review.不强制独家。MOQ 透明。瑕疵或临期库存可退。每季度复盘。
| Tier等级 | MOQ | Commercial terms商务条款 | Includes包含 |
|---|---|---|---|
| Tier 1 · Discovery体验级 | 12 units | Standard wholesale (per partner deck)标准批发（详见合作说明书） | Stylist sample kit · 30-min remote training · Compliance pledge form发型师样品 · 30 分钟远程培训 · 合规承诺书 |
| Tier 2 · Salon Partner沙龙伙伴级 | 48 units | Tier-2 wholesale (per partner deck)二级批发（详见合作说明书） | 90-min onsite training · Pre-approved table cards · Window display kit90 分钟到店培训 · 已审核桌卡 · 橱窗展示套件 |
| Tier 3 · Studio Lead旗舰级 | 120 units | Tier-3 wholesale (per partner deck)三级批发（详见合作说明书） | Co-branded materials · Joint launch event · Quarterly compliance audit · Priority restock联合品牌物料 · 联合活动 · 季度合规抽检 · 优先补货 |
All tiers require completion of MY SAO compliance training and signing the Partner Pledge before first shipment. Final pricing and exact MOQ may vary by quarter.所有等级首批发货前必须完成 MY SAO 合规培训并签署伙伴承诺书。最终报价与 MOQ 可能按季度调整。
The MY SAO partner-training pack lists specific banned phrases. Below is the category-level summary; the verbatim list is delivered only inside the training session and the signed talking-points pack — to keep the public-facing page free of medicinal terms. MY SAO 伙伴培训包内列有具体禁用短语清单。下方仅以「类别」呈现；逐字清单仅在培训现场与已签署的话术包中提供——以避免医疗用语出现在对外公开页面上。
When a client asks something that pulls toward these categories, route the conversation to the Research Hub or to brand customer service. The firewall is there to protect the partner.客户问题进入这些类别时，请把对话引导至研究中枢或品牌客服。防火墙是为保护伙伴而设。
Every salon partner signs the Partner Pledge as a condition of supply. The pledge is a one-page document you keep on file; key clauses summarised below.每位沙龙伙伴在首批发货前签署伙伴承诺书。承诺书为一页文件，伙伴留底；要点摘要如下。
The Partner Pledge is supplied as a fillable PDF on first contact. Signature happens before the discovery call concludes; first shipment dispatches once the signed copy is received.伙伴承诺书在首次接洽时以可填写 PDF 形式提供。在初谈电话结束前完成签署；签署稿回收后安排首批发货。
"That sounds like something a doctor or trichologist should look at — MY SAO is a cosmetic and we don't give medical opinions at the chair. I'd be happy to keep your scalp comfortable today, and to share the brand's research page if you'd like to read about the ingredient. Would that work?" 「这听起来更像医生或毛发科应该看的状况——MY SAO 是化妆品，我们在椅前不给医学建议。今天我可以让你的头皮更舒适；如果你想了解成分背后的研究，我可以把品牌的研究页面发给你。这样可以吗？」
This template is reproduced verbatim in the talking-points pack. Stylists should resist the temptation to "be helpful" by answering medically — politeness without overreach is the hardest skill, and the most valuable one.此模板会逐字收录在话术包中。请抵抗「为客户多做一点」而越界回答医学问题的冲动——礼貌而克制，是最难也是最有价值的功夫。
MY SAO stands behind the product as a cosmetic, the talking-points pack as supplied, and the merchandising materials as supplied or pre-approved. MY SAO 对以下事项负责：作为化妆品的产品本身、按原样提供的话术包，以及由我方提供或事先审核同意的陈列物料。
MY SAO does not warrant or accept liability for any modified, paraphrased, or off-script claim made by a salon partner, its stylists, contractors, or affiliates that departs from the Partner Pledge above. Such usage is the partner's sole responsibility and may trigger the breach-handling clause. MY SAO 不对沙龙伙伴及其发型师、外包人员或关联方在伙伴承诺书之外擅自修改、改述或脱稿的任何主张承担担保或责任。此类使用由伙伴自行负责，并可能触发上述违规处理条款。
A 20-minute discovery call before the partner deck. No pressure. No exclusivity required.合作说明书前先安排 20 分钟初谈电话。不强行推进，不强制独家。
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